RTN Town Hall: RTN Object Model Repository Launch

Restaurants and technology suppliers come together for unscripted conversations on some of the hottest topics in the industry.

WHO SPEAKS?

A panel of restaurants share ideas and experiences. From there, you are invited to listen in, learn, ask questions and contribute in a collaborative space.

WHO CAN ATTEND?

RTN Town Halls are open to all restaurant operators regardless of RTN Membership! Technology companies must be RTN members to participate.

Not a member yet? Let's fix that!
info@restauranttechnologynetwork.com

The Friction of Frictionless:

Navigating the Realities of the Off-Premises Restaurant

7.28.26 | 1 p.m. ET

Off-premises dining, digital ordering, drive-thru innovation, third-party marketplaces, and AI are reshaping how restaurant brands engage guests and operate their businesses. But while the guest-facing experience is often positioned as “frictionless,” the operational reality behind the scenes can be far more complex.

In this RTN Town Hall, restaurant technology leaders will discuss how brands are navigating fragmented systems, overlapping vendors, POS standardization, AI and automation decisions, marketplace strategy, and the need for greater control over their technology roadmaps.

The conversation will explore how operators can move from vendor-led decision-making to brand-led technology strategy, evaluate emerging solutions through practical business outcomes, and simplify the digital ecosystem without slowing innovation. Panelists will share real-world perspectives on balancing growth, consistency, profitability, and operational execution across today’s increasingly digital restaurant environment.

Attendees will walk away with a clearer understanding of how leading restaurant brands are reducing technology friction, aligning vendors to business goals, and building a stronger foundation for the modern restaurant experience.